Name: Offshore Business Developer
Brand: MySpecialist
Price: 1280.00 CHF
Availability: InStock

Offshore Business Developer

VIP Eligible

An Offshore Business Developer supports sales teams when prospecting requires accurate targeting, reliable data and consistent prospect follow-up. The role includes researching relevant companies and contacts, consolidating and enriching prospect databases, qualifying contacts and maintaining remote sales activities within the company’s tools. Here is what an Offshore Business Developer from MySpecialist can take care of: Target company identification : researching and selecting companies that match the sectors, geographic areas, company sizes, activities and other criteria defined in the sales strategy. Decision-maker identification : identifying relevant roles and contacts within target companies and collecting and verifying the information required for outreach. Prospecting database creation : building structured lists of companies and contacts based on defined sales criteria and organising the data required for use by sales teams. Data consolidation and enrichment : combining different sources and cleaning, deduplicating, correcting, updating and enriching existing databases to maintain reliable and usable commercial data. Commercial database segmentation : categorising companies and contacts according to markets, profiles, roles, priority levels or other criteria used to prepare targeted prospecting activities. Prospect qualification : analysing available information to assess the relevance of a company or contact according to defined qualification criteria and sales priorities. Digital prospecting : preparing and carrying out outreach through email, LinkedIn or other digital channels used by the company, following defined messaging, sequences and targeting criteria. Outreach personalisation : adapting messages to the company’s activity, the contact’s role, the available information and the identified commercial context. Response and follow-up management : processing and qualifying incoming responses, updating statuses and organising written follow-ups according to defined sequences and priorities. Prospect and lead reactivation : reviewing contacts already present in commercial databases, updating their information and restarting written conversations when a new approach is relevant. CRM management : creating and updating companies, contacts, activities, statuses, notes, follow-ups and qualification information required to maintain a structured sales pipeline. Sales meeting coordination : qualifying positive responses, gathering the required information and scheduling meetings in the calendars of the relevant sales representatives or managers. Prospecting performance tracking : monitoring processed volumes, response rates, qualified prospects, meetings generated and other indicators defined by the company to identify campaigns and approaches requiring adjustment. Sales and marketing coordination : sharing relevant information and tracking actions to ensure continuity between targeting, digital prospecting, qualification and opportunity handling. Depending on the sales organisation and tools in place, an Offshore Business Developer can also support campaign preparation, research into new markets or target accounts, commercial data structuring and other qualification, digital prospecting and sales follow-up activities related to business development. Frequently asked questions What activities can an Offshore Business Developer handle? The role can cover prospect research, data creation and consolidation, qualification, digital prospecting, written follow-up, CRM management and sales activity tracking. Can an Offshore Business Developer work with an existing prospect database? Yes, existing data can be cleaned, deduplicated, enriched, segmented and qualified before being used for prospecting and commercial follow-up. Is the scope limited to the activities listed? No, it can be adapted to related research, qualification, digital prospecting, data management and sales follow-up activities within business development. Here is what an Offshore Business Developer from MySpecialist can handle: Target company identification : researching and selecting companies based on sector, market, company size, geographic scope and other criteria defined in the sales strategy. Decision-maker research : identifying relevant roles and contacts within target companies and collecting and verifying the information required for outreach. Prospecting database creation and enrichment : building structured company and contact lists while cleaning, deduplicating, correcting and updating the commercial data required for sales activities. Prospect segmentation and qualification : organising companies and contacts according to profile, potential and priority and assessing their relevance against agreed sales criteria. Multichannel prospecting and outreach personalisation : preparing and executing outreach through email, LinkedIn, telephone or other channels used by the company, with messaging adapted to the company's activity, the contact's role and the identified commercial context. Response management, follow-up and lead reactivation : processing replies, updating statuses, organising follow-ups, refreshing existing contact information and reopening conversations when the commercial context is relevant. CRM management : creating and updating companies, contacts, activities, notes, pipeline stages, follow-ups and qualification information required for structured sales tracking. Appointment setting : qualifying positive responses, collecting relevant information and scheduling meetings in the calendars of sales representatives or account managers. Sales activity tracking : consolidating activity volumes, responses, qualified prospects, scheduled meetings and other indicators used to analyse and adjust prospecting activities. Sales and marketing coordination : sharing relevant information and market feedback while maintaining continuity between targeting, campaigns, qualification and opportunity management. Depending on the sales organisation and tools in place, an Offshore Business Developer can also support new market or target-account research, campaign preparation, commercial data structuring, account follow-up and other activities within the broader scope of prospecting, qualification and business development. Frequently asked questions Why use an Offshore Business Developer? To strengthen prospecting, qualification and sales follow-up with a professional working within the company's existing tools and processes. Can this professional work across several prospecting channels? Yes, including email, LinkedIn and telephone according to the company's methods and tools. Is the scope limited to the activities listed above? No, it can be adapted to needs and issues that fall within the wider field of business development.

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03 available slot(s)

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VIP Pricing: 1 090CHF

Normal Pricing: 1 280CHF

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E-commerce Assistant

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An Offshore E-commerce Assistant supports the day-to-day management of an online store when products, content, prices, inventory and orders require regular and accurate updates. The role works within the existing CMS, e-commerce platform and management tools to maintain consistent and usable information across the company’s sales channels. Here is what an Offshore E-commerce Assistant from MySpecialist can take care of: Product listing creation and updates : entering titles, descriptions, specifications, references, categories, variants and other information required to publish and maintain the product catalogue. Catalogue structuring : organising products into the appropriate categories and collections and managing attributes, variants, filters and other catalogue information. Data quality control : checking references, prices, descriptions, specifications, images and other data to identify missing, inconsistent or outdated information. Product data import and enrichment : preparing, cleaning, consolidating and importing data from supplier files, spreadsheets, existing databases or other sources used by the company. Product image management : uploading, organising and updating product images while checking their correct association with products, references and variants. Price and promotion updates : applying price changes, discounts, promotional periods and defined commercial conditions and checking the information published online. Inventory and availability monitoring : checking displayed stock information, identifying discrepancies and updating availability according to the company’s data and procedures. Administrative order follow-up : checking order statuses, verifying available information and handling the administrative operations included in the e-commerce process. E-commerce content management : updating pages, categories, collections, banners, promotional copy and other content required for the day-to-day operation of the online store. Marketplace management : updating listings, product data, prices and availability on marketplaces used by the company when these channels are included in the assigned scope. Publication quality control : reviewing listings and content after publication to identify display errors, missing information, incorrect associations or discrepancies between source and published data. E-commerce reporting : preparing and updating tracking reports covering the catalogue, orders, sales, inventory or completed operational activities. Depending on the platform, catalogue structure and tools in use, an Offshore E-commerce Assistant can also support promotional operations, product database maintenance, data flow management and other operational activities related to the day-to-day administration of an e-commerce business. Frequently asked questions What activities can an Offshore E-commerce Assistant handle? The role can cover catalogue management, product listings, data, prices, inventory, content, administrative order follow-up and routine e-commerce operations. Can an Offshore E-commerce Assistant work within an existing e-commerce platform? Yes, the role can work within the company’s existing CMS, e-commerce platform and management tools according to the defined access rights and procedures. Is the scope limited to the activities listed? No, it can be adapted to related administration, catalogue management, data and operational e-commerce activities.

35 service(s) performed

05 available slot(s)

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VIP Pricing: 2 390CHF

Normal Pricing: 2 810CHF

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Amazon / Marketplace Manager

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An Offshore Amazon / Marketplace Manager handles the day-to-day administration of seller accounts when catalogues, listings, prices, inventory, orders and content require regular monitoring. The role works directly within marketplace interfaces and related management tools to maintain consistent product listings, correctly configured offers and up-to-date commercial data. Here is what an Offshore Amazon / Marketplace Manager from MySpecialist can take care of: Product listing creation and updates : creating and maintaining titles, descriptions, specifications, references, categories, variants, images and other information required to publish products. Catalogue management : organising references, categories, variations and attributes while checking associations between products, variants and data published across different marketplaces. Data quality control : checking product references, codes, specifications, prices, content and images to identify missing, incorrect or inconsistent information. Product data import and enrichment : preparing, cleaning, consolidating and importing data from supplier files, existing catalogues, spreadsheets or other company sources. Offer and price management : creating and updating listings, prices, discounts and commercial conditions according to the rules defined for each sales channel. Inventory and availability monitoring : checking displayed quantities and availability statuses, identifying discrepancies and updating information based on available inventory data. Order monitoring : checking order statuses, verifying order information and handling the administrative operations included in marketplace processes. Brand content management : updating copy, images, enhanced content, brand stores and other editorial elements available on the platforms in use. Catalogue issue management : identifying and following up blocked listings, rejected data, incorrect variations, categorisation errors, missing content and other issues affecting publication. Marketplace support case management : preparing the required information and opening and following up support cases when an issue requires intervention from the platform. Publication quality control : reviewing listings and offers after publication to identify display errors, missing information or discrepancies between source and published data. Commercial performance tracking : preparing and updating reports covering sales, orders, inventory, prices, offer availability and other marketplace indicators. Internal team coordination : sharing relevant information and issues with e-commerce, logistics, marketing or sales teams to maintain continuity across sales channels. Depending on the marketplaces used, catalogue structure and available tools, an Offshore Amazon / Marketplace Manager can also support new product listings, promotional operations, multichannel catalogue maintenance and other activities related to the day-to-day administration of seller accounts. Frequently asked questions What activities can an Offshore Amazon / Marketplace Manager handle? The role can cover catalogues, product listings, offers, prices, inventory, orders, content, marketplace issues and routine seller account administration. Can an Offshore Amazon / Marketplace Manager manage several marketplaces? Yes, the scope can include Amazon and other marketplaces used by the company, depending on the available accounts, tools and procedures. Is the scope limited to the activities listed? No, it can be adapted to related catalogue, listing, data and operational marketplace management activities.

24 service(s) performed

05 available slot(s)

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VIP Pricing: 2 750CHF

Normal Pricing: 3 230CHF

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Automation Specialist

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An Offshore Automation Specialist remotely automates repetitive tasks and connects the tools used by a company. Working from existing processes and business rules defined by the teams, the role identifies steps that can be automated, builds workflows, configures triggers and data exchanges, tests their operation and monitors them to reduce manual work and improve process reliability. Here is what an Offshore Automation Specialist from MySpecialist can take care of: Automation process analysis : identifying repetitive tasks, data transfers, checks and manual actions that can be converted into automated workflows. Automated workflow creation : designing and configuring scenarios that connect multiple steps, applications or data sources according to the company's defined rules. Application integration : connecting company tools through available connectors, APIs or other integration capabilities. Administrative task automation : implementing workflows for data entry, classification, notifications, task creation, status updates and other repetitive operations. CRM workflow automation : creating scenarios to update contacts and opportunities, assign tasks, trigger actions or synchronise information between different tools. Data synchronisation : automating the transfer and updating of information between software, databases, spreadsheets and other company systems. Trigger and condition configuration : defining events, rules, filters and conditions that determine when and how a workflow is executed. Data transformation and structuring : adapting formats, fields and values so information can be used correctly across different systems. Notification automation : configuring automatic alerts, emails, messages or tasks when a defined event or condition occurs. Error and exception handling : configuring controls to identify failed executions, missing data and situations requiring human intervention. Automation testing : checking scenarios, conditions and error cases before workflows are deployed to production. Existing workflow maintenance : adapting automations when company processes, tools, fields, rules or requirements change. Operational monitoring : monitoring workflow executions, identifying errors and correcting incidents to maintain automation continuity. Automation documentation : documenting workflows, triggers, rules, connections and procedures to make them easier to understand and maintain. Depending on the technical environment and tools in use, an Offshore Automation Specialist can work with no-code and low-code automation platforms, APIs, webhooks, spreadsheets, databases and the integration capabilities available within the company's existing software. The role can also take over and optimise existing automations. Sensitive access rights, critical business rules, high-impact production changes and decisions relating to system architecture or security remain subject to validation by the company's responsible stakeholders. Frequently asked questions What types of tasks can be automated? Repetitive, rule-based tasks are particularly suitable, including data transfers and updates, task creation, notifications, information classification, system synchronisation and actions triggered by specific events. Can an Offshore Automation Specialist work with our existing tools? Yes, provided the software offers connectors, APIs, webhooks or other integration capabilities. The specialist builds automations around the company's existing environment. Can the role also maintain existing automations? Yes. The specialist can review existing workflows, identify errors or outdated steps, correct them and adapt the automations as the company's tools and processes evolve.

26 service(s) performed

04 available slot(s)

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VIP Pricing: 3 540CHF

Normal Pricing: 4 170CHF

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AI Agents Specialist

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An Offshore Automation Specialist remotely automates repetitive tasks and connects the tools used by a company. Working from existing processes and business rules defined by the teams, the role identifies steps that can be automated, builds workflows, configures triggers and data exchanges, tests their operation and monitors them to reduce manual work and improve process reliability. Here is what an Offshore Automation Specialist from MySpecialist can take care of: Automation process analysis : identifying repetitive tasks, data transfers, checks and manual actions that can be converted into automated workflows. Automated workflow creation : designing and configuring scenarios that connect multiple steps, applications or data sources according to the company's defined rules. Application integration : connecting company tools through available connectors, APIs or other integration capabilities. Administrative task automation : implementing workflows for data entry, classification, notifications, task creation, status updates and other repetitive operations. CRM workflow automation : creating scenarios to update contacts and opportunities, assign tasks, trigger actions or synchronise information between different tools. Data synchronisation : automating the transfer and updating of information between software, databases, spreadsheets and other company systems. Trigger and condition configuration : defining events, rules, filters and conditions that determine when and how a workflow is executed. Data transformation and structuring : adapting formats, fields and values so information can be used correctly across different systems. Notification automation : configuring automatic alerts, emails, messages or tasks when a defined event or condition occurs. Error and exception handling : configuring controls to identify failed executions, missing data and situations requiring human intervention. Automation testing : checking scenarios, conditions and error cases before workflows are deployed to production. Existing workflow maintenance : adapting automations when company processes, tools, fields, rules or requirements change. Operational monitoring : monitoring workflow executions, identifying errors and correcting incidents to maintain automation continuity. Automation documentation : documenting workflows, triggers, rules, connections and procedures to make them easier to understand and maintain. Depending on the technical environment and tools in use, an Offshore Automation Specialist can work with no-code and low-code automation platforms, APIs, webhooks, spreadsheets, databases and the integration capabilities available within the company's existing software. The role can also take over and optimise existing automations. Sensitive access rights, critical business rules, high-impact production changes and decisions relating to system architecture or security remain subject to validation by the company's responsible stakeholders. Frequently asked questions What types of tasks can be automated? Repetitive, rule-based tasks are particularly suitable, including data transfers and updates, task creation, notifications, information classification, system synchronisation and actions triggered by specific events. Can an Offshore Automation Specialist work with our existing tools? Yes, provided the software offers connectors, APIs, webhooks or other integration capabilities. The specialist builds automations around the company's existing environment. Can the role also maintain existing automations? Yes. The specialist can review existing workflows, identify errors or outdated steps, correct them and adapt the automations as the company's tools and processes evolve.

21 service(s) performed

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VIP Pricing: 3 910CHF

Normal Pricing: 4 590CHF

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Data Operator

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An Offshore Data Operator handles recurring data operations when large volumes of information need to be collected, entered, checked, corrected or updated. The role works within the company’s files, databases and business applications to maintain complete, structured and consistent information according to defined data rules and procedures. Here is what an Offshore Data Operator from MySpecialist can take care of: Data entry : entering structured information from documents, files, forms, emails or other sources into the systems and databases used by the company. Data collection : researching and gathering information from defined sources to populate files, databases, catalogues or business applications. Database updates : updating records, fields, statuses, references and other information to keep existing data current. Data cleaning : correcting formats, standardising values, removing duplicates and processing incomplete or incorrectly structured data. Data quality control : checking completeness, consistency and compliance with data entry rules to identify missing, incorrect or inconsistent information. Information verification and correction : comparing data against available sources and correcting discrepancies when reference information allows them to be validated. File consolidation : combining data from multiple files or sources into a common structure while respecting the required fields and formats. Data classification and categorisation : assigning categories, statuses, tags, references or other criteria to organise information according to company rules. Data enrichment : adding complementary information to existing records from identified sources to improve their completeness and usability. High-volume data processing : methodically performing recurring operations across large datasets according to defined rules, priorities and controls. Data import and export preparation : preparing and checking files for transfers between systems, including columns, formats and required mappings. Data anomaly identification : detecting duplicates, missing values, incorrect formats, inconsistencies and other cases requiring correction or validation. Processing traceability : updating statuses, tracking files or notes to record processed data, identified issues and items still requiring verification. Depending on the type of data and tools in use, an Offshore Data Operator can also support the clean-up of existing databases, preparation of migration files, enrichment of catalogues or master data and other activities requiring structured and recurring data processing. Frequently asked questions What data can an Offshore Data Operator process? The role can work with customer, supplier, product, contact, catalogue, document and other structured data according to the company’s requirements and data rules. Can an Offshore Data Operator work on an existing database? Yes, existing data can be checked, cleaned, deduplicated, corrected, completed and updated when the required sources and rules are available. Is the scope limited to the activities listed? No, it can be adapted to related data collection, entry, validation, cleaning, enrichment and maintenance activities.

25 service(s) performed

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VIP Pricing: 2 100CHF

Normal Pricing: 2 470CHF

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Offshore Management Controller

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An Offshore Management Controller supports organisations that require regular and reliable monitoring of financial performance, budgets and key operational indicators. The role consolidates data from accounting and management systems, prepares reporting, analyses variances and structures the information required to monitor business performance. Here is what an Offshore Management Controller from MySpecialist can take care of: Management reporting preparation : collecting, consolidating and presenting financial and operational data required for periodic business performance reporting. Budget monitoring : comparing actual costs, revenue and other indicators against approved budgets to identify variances and changes over time. Variance analysis : identifying and documenting differences between budget, actuals, forecasts and previous periods to highlight significant movements. Cost monitoring : analysing expenses by cost type, activity, department, project, customer or other analytical dimensions used by the company. Revenue and margin monitoring : preparing analyses of revenue, associated costs and margins across the dimensions relevant to the business. Performance indicator management : calculating, updating and validating financial and operational indicators used to monitor business performance. Dashboard preparation : creating and maintaining concise reporting views covering results, budgets, costs, margins and other key indicators. Management data consolidation : combining information from accounting, sales, purchasing, operations and other relevant sources required for reporting and analysis. Data consistency control : checking amounts, periods, allocations and reconciliations between different sources to identify issues that may affect reporting accuracy. Management accounting analysis : allocating and analysing data by cost centre, department, project, product, customer or other dimensions defined in the management model. Forecast preparation : updating forecasts based on available data, communicated assumptions and observed changes in business activity. Budget process support : collecting and structuring assumptions, consolidating information provided by different managers and preparing the materials required for budgeting exercises. Profitability analysis : preparing analyses by activity, project, product, customer or other relevant dimension to highlight contribution to results and key drivers of variation. Reporting documentation : documenting data sources, calculation rules, assumptions and methodologies to maintain consistent and reproducible reporting over time. Depending on the financial organisation and tools in place, an Offshore Management Controller can also take over existing reporting, improve dashboards, structure management accounting follow-up and handle other activities related to the preparation, validation and analysis of management information. Frequently asked questions What activities can an Offshore Management Controller handle? The role can cover management reporting, budget monitoring, cost and margin analysis, forecasting, dashboards and consolidation of the information required to monitor business performance. Can an Offshore Management Controller take over existing management reporting? Yes, existing files and dashboards can be reviewed, their data sources and calculation rules checked, and their recurring updates and reliability maintained. Is the scope limited to the activities listed? No, it can be adapted to related management reporting, budget control, financial analysis and performance monitoring activities.

39 service(s) performed

03 available slot(s)

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VIP Pricing: 3 400CHF

Normal Pricing: 4 000CHF

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Payrollbeheerder

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An Offshore Payroll Officer supports payroll administration when employee data, attendance, absences and variable payroll elements need to be collected, checked and prepared accurately. The role works within the company’s existing HR and payroll systems to maintain reliable information for payroll processing and ensure structured follow-up of recurring payroll operations. Here is what an Offshore Payroll Officer from MySpecialist can take care of: Payroll variable collection : gathering attendance, absences, leave, bonuses, commissions, benefits and other variable information provided by the company. Payroll data validation : checking received information for completeness and consistency before it is entered or submitted for payroll processing. Payroll data preparation : organising and entering information according to payroll periods, employees, categories and defined processing rules. Employee administration : creating and updating administrative information required for payroll processing within HR systems and employee records. Attendance monitoring : checking hours, days, schedules and other attendance information used in payroll-related administrative processes. Absence and leave monitoring : recording and checking holidays, sickness and other absences based on the information and supporting documents provided. Joiner and leaver administration : preparing and updating the administrative information required when employees join or leave the organisation according to defined procedures. Payroll system data entry : entering validated information into payroll software or files within the assigned access rights and responsibilities. Payroll result checking : reviewing system-generated payroll information to identify discrepancies, missing data or unexpected variations requiring further review. Monthly payroll control preparation : comparing payroll information with previous periods and identifying significant changes before final validation. Payroll document preparation : generating, organising and making available documents produced through payroll systems and processes according to company procedures. Administrative query follow-up : handling employee requests relating to payroll data or documents and escalating cases requiring local expertise or validation. Payroll reporting : preparing and updating reports covering headcount, absences, payroll variables, costs and other information available within HR and payroll systems. Processing traceability : tracking information received, controls completed, corrections requested and outstanding validations throughout the payroll cycle. Depending on the HR organisation, payroll software and allocation of responsibilities, an Offshore Payroll Officer can also support data migration, reporting, employee record maintenance and other administrative activities related to payroll preparation and control. Decisions or validations requiring local legal, social-security or tax expertise remain with the company’s appropriately qualified stakeholders. Frequently asked questions What activities can an Offshore Payroll Officer handle? The role can cover payroll variable collection and validation, data entry, attendance and absence monitoring, employee records, payroll checks and related reporting. Can an Offshore Payroll Officer work in our existing payroll system? Yes, the role can work within the company’s HR and payroll tools according to the assigned access rights, procedures and responsibilities. Can the role manage our country-specific payroll legislation? It can apply the rules and procedures defined by the company and prepare the required data. Decisions and validations requiring local legal, social-security or tax expertise should remain with the appropriately qualified stakeholders.

33 service(s) performed

07 available slot(s)

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VIP Pricing: 2 890CHF

Normal Pricing: 3 400CHF

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QA / Software Tester

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An Offshore Software Tester supports projects when an application, website or functional change needs to be verified before release or following an update. Based on specifications, user flows and defined acceptance criteria, the role prepares and executes tests, documents identified issues and retests corrections to contribute to product stability and quality. Here is what an Offshore Software Tester from MySpecialist can take care of: Test requirement analysis : reviewing specifications, designs, user stories, acceptance criteria and business rules to identify the required checks. Test case preparation : defining the steps, test data, conditions and expected results required to validate each functionality. Functional testing : testing features and user flows to verify that they behave according to the defined requirements. Regression testing : retesting existing functionality following fixes, changes or new releases to identify unintended side effects. User interface testing : checking screens, forms, buttons, links, messages, content and other elements visible to the user. Cross-environment testing : checking functionality across the browsers, devices, resolutions or other environments included within the test scope. End-to-end user flow testing : executing complete scenarios to verify the sequence of steps from initial input through to the expected outcome. Edge case and error testing : checking application behaviour with invalid data, missing fields, unexpected actions and other exception scenarios included in the test scope. Bug identification and documentation : creating tickets that describe the issue, reproduction steps, observed result, expected result and supporting information required for investigation. Bug classification : categorising issues according to the priorities, categories or other rules defined by the project team. Fix verification : retesting reported issues after development changes to confirm that the identified behaviour has been corrected. Bug tracking : updating tickets and statuses within the team’s tracking tools to maintain a clear view of open, resolved, retested and outstanding issues. Test data preparation : creating or organising the datasets required to execute test scenarios within the relevant environments. Test campaign reporting : preparing summaries of executed scenarios, results, identified issues and outstanding validation items. Depending on the product, methodology and tools in use, an Offshore Software Tester can also take over existing test plans, prepare acceptance testing campaigns, verify new releases and support other software quality assurance activities. Final production-release decisions remain with the project team or authorised stakeholders. Frequently asked questions What types of software can an Offshore Software Tester test? The role can work on web applications, e-commerce websites, business software, internal platforms and other digital solutions when the functionality and expected results are clearly defined. Can an Offshore Software Tester work with our existing bug tracking tools? Yes, tests and issues can be documented and tracked within the tools used by the team according to the defined access rights, workflows and procedures. Can an Offshore Software Tester take over an existing test campaign? Yes, existing test cases and test plans can be taken over, executed, updated and expanded where the functional scope requires additional coverage.

31 service(s) performed

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VIP Pricing: 2 750CHF

Normal Pricing: 3 230CHF

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IT Support / Helpdesk

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An Offshore IT Support / Helpdesk Technician acts as the first point of contact for users experiencing IT issues or requiring technical assistance. The role handles requests remotely, performs initial diagnostics, applies established troubleshooting procedures and follows tickets through resolution to restore the operation of workstations, applications, accounts and business services as efficiently as possible. Here is what an Offshore IT Support / Helpdesk Technician from MySpecialist can take care of: User request handling : receiving and processing requests submitted through tickets, email, messaging or other written channels defined by the company. Incident qualification : collecting the required information, identifying the issue and categorising requests according to the company’s defined categories and priority levels. First-line diagnosis : analysing symptoms, checking configurations and performing defined troubleshooting steps to identify the likely cause of an issue. Resolution of common IT incidents : handling issues involving workstations, software, browsers, peripherals, access, email and other tools used by employees. Remote user support : assisting users and accessing their workstations through remote-support tools authorised by the company. User account management : creating, modifying, disabling and updating user accounts according to approved requests and defined procedures. Access and password management : handling password resets, account unlocks and access requests within the helpdesk scope and established security policies. Microsoft 365 and collaboration tool support : assisting with common issues involving email, user accounts, office applications and collaboration tools used by the company. Software installation and configuration : installing, updating and configuring authorised applications according to available procedures and access rights. Peripheral support : diagnosing and assisting with printers, monitors, keyboards, mice, headsets and other equipment connected to user workstations. Ticket follow-up : updating statuses, actions performed, information received and outcomes to maintain complete traceability of support requests. Incident escalation : forwarding unresolved issues or incidents outside the first-line support scope to the appropriate technical teams with the information required for further investigation. Joiner and leaver support : preparing or disabling accounts, access rights, software and other IT elements required when employees join or leave the organisation. Solution documentation : creating and maintaining procedures, troubleshooting guides and knowledge-base articles for recurring issues. Depending on the IT environment, tools and assigned access rights, an Offshore IT Support / Helpdesk Technician can also support workstation preparation, IT asset tracking, inventories, licence requests and other routine remote-support activities. Issues requiring physical on-site intervention or technical expertise outside the assigned scope are escalated to the appropriate teams. Frequently asked questions What requests can an Offshore IT Support / Helpdesk Technician handle? The role can handle common incidents and requests involving workstations, software, user accounts, access, email, collaboration tools and peripherals that can be diagnosed or managed remotely. Can an Offshore IT Support / Helpdesk Technician work directly on our employees’ computers? Yes, when the company provides an authorised remote-support solution and the required access rights, the technician can diagnose and resolve issues within the assigned scope. What happens when an issue cannot be resolved remotely? The troubleshooting steps already performed are documented and the ticket is escalated to the appropriate internal team or service provider for further diagnosis or on-site intervention.

40 service(s) performed

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VIP Pricing: 2 530CHF

Normal Pricing: 2 980CHF

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Systems & Network Administrator

VIP Eligible

An Offshore Systems & Network Administrator supports the day-to-day operation of IT infrastructure to keep systems, servers, services and network equipment available, correctly configured and documented. The role monitors the environment, handles technical incidents, performs routine administration and follows the procedures defined by the company. Here is what an Offshore Systems & Network Administrator from MySpecialist can take care of: Server administration : day-to-day administration of Windows or Linux servers, including monitoring services, resources, configurations and other elements required for their operation. User account and access management : creating, modifying and disabling user accounts, groups and access rights according to approved requests and company policies. Microsoft services administration : operational management of users, groups, licences and standard settings within Microsoft 365, Active Directory and related services. Infrastructure monitoring : monitoring servers, services, equipment and resources to identify outages, alerts, capacity issues and abnormal behaviour. Network administration : managing network equipment, connections, addressing, access and configurations within the assigned scope. System and network incident handling : analysing alerts and failures, performing initial diagnostics, applying defined resolution procedures and escalating incidents when additional expertise is required. Patch and update management : preparing, deploying and checking system and software updates according to defined maintenance windows and procedures. Backup monitoring : checking backup execution, identifying failures and performing the verification or restart procedures defined by the organisation. Virtual environment administration : day-to-day management of virtual machines, resources and configurations within the company’s virtualisation environments. Cloud service administration : operational management of cloud resources, users and services included within the assigned administration scope. Technical request management : handling tickets relating to systems, access, services and network equipment while documenting statuses and actions performed. Log and alert monitoring : reviewing technical logs and events to identify recurring errors, service interruptions and other issues requiring intervention. Infrastructure documentation : maintaining procedures, configurations, inventories, diagrams and other technical information required for effective infrastructure management. Preventive maintenance : carrying out scheduled checks on systems and equipment to identify potential issues before they affect users or services. Depending on the infrastructure, technologies and assigned access rights, an Offshore Systems & Network Administrator can also support service migrations, deployment of new environments, automation of administration tasks and other activities related to systems and network operations. Critical security, architecture or high-impact availability changes remain subject to the company’s authorisation and validation procedures. Frequently asked questions What activities can an Offshore Systems & Network Administrator handle? The role can cover server administration, user accounts and access, Microsoft services, networks, backups, virtualised and cloud environments and technical incident management. Can an Offshore Systems & Network Administrator work directly within our IT infrastructure? Yes, the role can work remotely within the company’s systems and tools according to the assigned access rights, procedures and responsibilities. Can the role perform critical infrastructure changes? It can prepare and perform operations within its assigned scope. Critical changes with a significant impact on security or availability remain subject to the company’s authorisation and validation processes.

31 service(s) performed

03 available slot(s)

PRO Verified financial health

VIP Pricing: 3 260CHF

Normal Pricing: 3 830CHF

03 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 3 260CHF

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Cybersecurity

VIP Eligible

An Offshore Cybersecurity Specialist supports the monitoring and protection of information systems when access, devices, applications and security events require regular oversight. The role analyses alerts, reviews configurations and vulnerabilities, applies established security procedures and documents incidents to help reduce risk and maintain a controlled IT environment. Here is what an Offshore Cybersecurity Specialist from MySpecialist can take care of: Security alert monitoring : monitoring events and notifications from security tools to identify unusual behaviour, access attempts and other situations requiring analysis. Security event analysis and triage : reviewing available information to distinguish routine events from anomalies requiring further investigation or escalation. Security incident follow-up : documenting detected events, collecting relevant information and tracking actions according to established incident-response procedures. Vulnerability management : monitoring identified vulnerabilities, classifying them according to defined rules and coordinating remediation actions with the relevant teams. Security patch monitoring : checking patch deployment and following up systems or devices that remain outstanding. User account and access reviews : reviewing accounts, groups, permissions and access rights to identify obsolete, excessive or inconsistent privileges. Privileged access monitoring : reviewing accounts with elevated permissions and monitoring their use according to established procedures and authorisations. Security configuration reviews : checking security settings across systems, workstations, applications and cloud services against the standards defined by the company. Security log analysis : reviewing and correlating logs from systems, applications and devices to identify unusual or recurring events. Endpoint and server protection monitoring : reviewing statuses reported by security solutions, identifying unprotected or abnormal devices and following up required remediation. Phishing report handling : analysing emails and other items reported by users, classifying cases and applying the defined procedures for suspicious messages. Remediation tracking : maintaining follow-up of vulnerabilities, incidents, non-compliant configurations and other security findings until correction or validation. Security procedure documentation : creating and maintaining procedures, registers, controls and other information required for operational security management. Cybersecurity reporting : preparing reports covering alerts, incidents, vulnerabilities, patches, access and other security indicators defined by the organisation. Depending on the IT environment, security tools and assigned access rights, an Offshore Cybersecurity Specialist can also support audit preparation, evidence collection, remediation plans and other operational security activities. Critical decisions, sensitive changes and actions that may significantly affect system security or availability remain subject to the company’s authorisation and validation procedures. Frequently asked questions What activities can an Offshore Cybersecurity Specialist handle? The role can cover security alert monitoring, event analysis, vulnerability and incident follow-up, access and configuration reviews and security reporting. Can an Offshore Cybersecurity Specialist work with our existing cybersecurity tools? Yes, the role can work with monitoring, vulnerability management, endpoint protection, ticketing and other security tools used by the company according to the assigned access rights and procedures. Can the role take action directly during a security incident? It can analyse and document incidents and perform the actions included within its assigned scope. Critical decisions and sensitive operations remain subject to the company’s escalation, authorisation and validation procedures.

35 service(s) performed

03 available slot(s)

PRO Verified financial health

VIP Pricing: 4 050CHF

Normal Pricing: 4 760CHF

03 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 4 050CHF

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Offshore Medical Secretary

VIP Eligible

An Offshore Medical Administrative Assistant remotely supports the recurring administrative activities of a medical practice, healthcare centre or healthcare professional. The role processes written requests, manages appointments, maintains administrative patient records and prepares documents required for patient follow-up, in accordance with the organisation's procedures, access rights and confidentiality requirements. Here is what an Offshore Medical Administrative Assistant from MySpecialist can take care of: Appointment management : creating, rescheduling and cancelling appointments within the practitioner’s or organisation’s calendar according to availability and defined scheduling rules. Administrative calendar management : organising consultation slots, monitoring availability and maintaining the information required for accurate scheduling. Written patient request handling : receiving, categorising and following up requests submitted by email, secure messaging, forms or other written channels provided by the organisation. Administrative patient record preparation : creating and updating the administrative information required for patient management within the organisation’s systems. Administrative data verification : checking contact details, identification information and other required data for completeness and consistency according to established procedures. Medical document filing : attaching and filing received documents within the appropriate patient records according to defined rules and access rights. Administrative document preparation : preparing letters, forms, certificates and other documents using templates, information and instructions provided by the healthcare professional. Document request management : following up requests for copies, forms and administrative documents and escalating them when medical validation is required. Incomplete record follow-up : identifying missing information or documents and preparing the requests required to complete administrative records. Data entry and maintenance : entering and updating information within medical software, administrative systems and tracking files used by the organisation. Administrative billing preparation : collecting, checking and entering the information required for billing according to the organisation’s procedures and assigned responsibilities. Administrative request and task tracking : maintaining structured follow-up of received requests, completed actions and items still requiring processing or validation. Administrative coordination : forwarding information and documents to practitioners, colleagues and relevant departments according to internal procedures. Document management : filing, naming, archiving and organising administrative documents to maintain structured and accessible records. Depending on the organisation and tools in use, an Offshore Medical Administrative Assistant can also prepare correspondence, update databases, support the administrative follow-up of consultations and handle other activities that can be performed entirely remotely. The role does not diagnose conditions, provide medical advice or make clinical decisions. Any request requiring medical judgement is escalated to an appropriately qualified healthcare professional. Frequently asked questions What activities can an Offshore Medical Administrative Assistant handle? The role can manage appointments and calendars, process written requests, update administrative patient records, prepare documents, enter data and follow up administrative tasks that can be handled remotely. Can an Offshore Medical Administrative Assistant work within our existing medical software? Yes, the role can work within the organisation’s existing software and tools according to the assigned access rights, procedures and responsibilities. Can the role answer medical questions from patients? No. It can handle administrative matters and provide information covered by established procedures, but questions requiring medical advice, interpretation or clinical decisions are escalated to an appropriately qualified healthcare professional.

22 service(s) performed

03 available slot(s)

PRO Verified financial health

VIP Pricing: 2 390CHF

Normal Pricing: 2 810CHF

03 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 2 390CHF

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Technical Drafter

VIP Eligible

An Offshore Technical Drafter supports projects where technical drawings, plans or documentation need to be created, updated or adapted from instructions, sketches, surveys or existing documents. The role produces technical drawings remotely using the company's design software, applies defined drafting standards and maintains structured documentation to provide project teams with accurate and usable technical drawings. Here is what an Offshore Technical Drafter from MySpecialist can take care of: Technical drawing production : creating 2D drawings from sketches, surveys, specifications, existing plans or instructions provided by the project team. Sketch conversion : turning sketches, annotations and working documents into structured technical drawings according to the company's drafting conventions. Existing drawing updates : incorporating requested corrections, modifications and revisions into existing technical files. 3D modelling : creating or adapting three-dimensional models when required by the project and supported by the software in use. Technical detail production : producing views, sections, details, assemblies and other drawings required to clearly represent the project. Drawing dimensioning : adding and updating dimensions, references, levels and other technical indications according to the defined standards. Drafting standard application : following the company's layers, naming conventions, title blocks, scales, symbols and other drawing standards. Drawing revision : incorporating changes provided by project managers, engineers, architects or technical teams. Drawing package preparation : organising views, sheets, references and revisions required to produce a consistent technical documentation package. Revision management : identifying and organising document revisions to maintain clear traceability of changes. Drawing consistency checks : checking dimensions, references, correspondence between views and available information to identify inconsistencies before delivery. File conversion and redrawing : adapting or recreating drawings from PDF files, images, legacy files and other usable sources. File preparation for distribution : exporting drawings into the required formats and preparing documents for internal teams, partners and other project stakeholders. Technical documentation : maintaining bills of materials, drawing lists, references and other information associated with the technical drawings. Depending on the industry, software and nature of the projects, an Offshore Technical Drafter can work on drawings related to buildings, technical installations, industrial environments, mechanical systems, electrical systems and other fields requiring technical drafting. Design decisions, engineering calculations and regulatory approvals remain under the responsibility of appropriately qualified architects, engineers or other authorised professionals. Frequently asked questions What types of drawings can an Offshore Technical Drafter produce? The role can create, update and redraw 2D plans, technical details, sections and diagrams and, depending on the profile and software used, produce 3D models based on information supplied by the company. Can an Offshore Technical Drafter work with our existing software and drafting standards? Yes, the role can work with the company's existing software and apply its layers, title blocks, naming conventions, drafting standards and file-management procedures. Can the role independently design the technical solutions represented in the drawings? It can produce and adapt drawings within the assigned instructions and responsibilities. Design decisions, technical calculations and approvals requiring specific qualifications remain with the appropriately qualified professionals.

27 service(s) performed

03 available slot(s)

PRO Verified financial health

VIP Pricing: 2 750CHF

Normal Pricing: 3 230CHF

03 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 2 750CHF

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